On this page you can find the answers to the most frequent questions, but do not hesitate to contact us if you have further doubts:
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What is COVID-19 Green Certification?
The COVID-19 Green Certification was introduced by the European Commission to facilitate the safe movement of citizens. It is a certification in digital and printable format, which contains a QR Code to verify its authenticity and validity.
It is not necessary to show the green pass to travel in Italy: it is possible to use trains, planes and ships without having to show the green certificate.
From 6 August, the certification can be requested to attend public events, to access certain indoor facilities and businesses, and to travel in and out of territories classified as red or orange zones.
The certification will have to attest to having had at least one dose of vaccine or having tested negative to a molecular or rapid swab in the previous 48 hours or having been cured of COVID-19 in the previous six months. It is not required for children under 12 years of age.
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If I make a reservation and then I'm not allowed to travel, do I lose what I paid for?
NO, you don't! The Code of Tourism provides that if there is a cause of force majeure that prevents the use of the booked service, the customer is entitled to compensation.
This means that, regardless of insurance, should there be any impediments imposed by law (such as lockdowns or measures prohibiting the entry of tourists) you will be entitled to a refund (or other form of compensation to be agreed with the supplier).
Is it useful to add a cancellation insurance policy to my booking?
Yes, in fact it's highly recommended. The services that you book for your holiday have cancellation policies that may include penalties depending on when you cancel. The insurance covers penalties that depend on individual, documented problems of the customer in using the service. For example, the insurance will compensate you if you contract an illness (including Covid-19) or suffer any other injury, or if you incur costs as a result of being forced to extend your stay due to quarantine, or if you are unable to go on holiday due to quarantine. To view all cases and conditions, please refer to the Information Sheet.
Is it possible to travel to all Italian regions?
Since the entry into force of the Prime Ministerial Decree of 3 November 2020, Italy has been divided into different zones according to the extent of the emergency. Risk zones are identified by the colours yellow, orange and red in ascending order. Each week the colour of the regions is updated by the Ministry of Health.
Here you can find details of the current risk level in the individual regions and the planned restrictions.
Concerning trips from abroad, there might be limitations depending on the country of origin. The Ministry of Foreign Affairs has provided an interactive questionnaire - in Italian and English - in order to check the limitations for each country in the world. You can find it on this page. On the website of the Ministry of Foreign Affairs, on this page, you can find the complete list of limitations.
What safety measures will ferries and facilities take in Italy?
All operators are obliged to comply with legal requirements.
Technical direction by Portale Sardegna SPA listed on the C.I.A.A. of Nuoro n° 76922 27/06/01
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